FAQs

CAN I PURCHASE ITEMS WITHOUT HAVING A PAYPAL ACCOUNT?

Yes you can purchase a box without having a PayPal Account by following these steps

1. Click the "Buy Now"/Buy with PayPal button
2. Enter email address
3. Click Next
4. Choose pay with a credit or debit card

Then continue to complete your purchase.

 

ARE ALL OF THE PRODUCTS LOCALLY MADE?
Yes! All of the items are made in Grenada. 

 

CAN I SEND ITEMS TO ANOTHER RECIPIENT?
You can easily gift items to other by changing the delivering address on your order.

 

WHAT DO I DO IF ITEMS ARRIVE DAMAGED?
Sometimes shipping is unkind to the boxes and so damage can occur. If an item in your order is opened, damaged or otherwise not usable please take a few pictures of A) The damaged item and B) The Box the item(s) were shipped in and email us at belmontestategda@gmail.com or belmontestatelimited@gmail.com

A customer service representative will reach out to you within 24 business hours to offer a solution. 

 

RETURN POLICY?
To be eligible for a return, your item must be unused and in the same condition that you received it and must also be in the original packaging.  Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

HOW DO I CHANGE MY SHIPPING ADDRESS?
You can change your delivery address at any time by either logging into your Belmontorganics online account  or by sending us an email at belmontestategda@gmail.com   or belmontestatelimited@gmail.com

CAN I GET A REFUND ON A FIRST TIME ORDER IF I CHANGE MY MIND?
All first time initial orders placed by new customers have a 24 hour cancellation window (calendar hours) from the time of order to the receipt of any cancellation and/or refund request. In order to cancel your first time initial order you must email your cancellation request to belmontestategda@gmail.com  or belmontestatelimited@gmail.com. before the close of the 24 hour window (calendar hours). Unfortunately, due to immediate product purchasing protocols that initiate within 24 hours of an order placed, there are no refunds for first time initial order requests that come in after the 24 hour window.